Terms of Service

1. Acceptance of Terms

By accessing and using the Hope Recovery Center website, scheduling appointments, or receiving services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and Hope Recovery Center.

2. Services Overview

Our Services Include:

• Individual Counseling: One-on-one therapy sessions with licensed professionals
• Group Therapy: Peer support groups for gambling addiction recovery
• Family Support: Counseling and education for family members and loved ones
• Crisis Intervention: Emergency support and assessment services
• Educational Resources: Information and tools for recovery and prevention
• Referral Services: Connections to additional resources and support services

Service Delivery

Services may be provided in-person, via telehealth, or through a combination of both methods. The specific delivery method will be determined based on your needs, preferences, and clinical appropriateness.

3. Eligibility and Age Requirements

Verification

We may require you to provide identification or other documentation to verify your eligibility for services. Failure to provide accurate information may result in denial or termination of services.

4. Appointment Scheduling and Cancellation

Scheduling Appointments

• Appointments may be scheduled through our website, by phone, or in person
• We will confirm all appointments in advance
• Appointment times are subject to availability
• Emergency appointments may be available based on clinical need

Cancellation Policy

• Advance Notice: Please provide at least 24 hours notice for cancellations
• Late Cancellations: Cancellations with less than 24 hours notice may result in charges
• No-Show Policy: Failure to attend scheduled appointments may result in charges and potential discharge from services
• Emergency Situations: We understand that emergencies occur and will work with you on a case-by-case basis

5. Payment and Financial Responsibility

Insurance and Third-Party Payments

If you have insurance coverage, we will work with your insurance provider to determine benefits and coverage. However, you remain ultimately responsible for all charges, including any amounts not covered by insurance.

6. Client Rights and Responsibilities

Your Rights

• Right to receive quality care and treatment
• Right to be treated with dignity and respect
• Right to privacy and confidentiality
• Right to participate in treatment planning
• Right to refuse treatment
• Right to file complaints or grievances
• Right to access your medical records
• Right to be informed about treatment options and risks

Your Responsibilities

• Provide accurate and complete information about your health and history
• Actively participate in your treatment plan
• Attend scheduled appointments or provide adequate notice of cancellations
• Follow treatment recommendations and instructions
• Respect the rights and privacy of other clients and staff
• Maintain appropriate behavior during sessions and on our premises
• Notify us of any changes in your contact information or insurance coverage

7. Confidentiality and Privacy

Confidentiality Commitment

We are committed to protecting your privacy and maintaining the confidentiality of your personal and health information in accordance with applicable laws, including HIPAA. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your information.

Limits to Confidentiality

While we maintain strict confidentiality, there are certain situations where we may be required to disclose information:

• When you provide written authorization for disclosure
• When required by court order or legal process
• To prevent serious harm to yourself or others
• In cases of suspected abuse or neglect
• For billing and insurance purposes
• For coordination of care with other healthcare providers

8. Website Use and Restrictions

Permitted Uses

You may use our website to:

• Learn about our services and programs
• Access educational resources and information
• Contact us for appointments or inquiries
• Submit forms and applications
• Access your patient portal (if applicable)

Prohibited Uses

You may not use our website to:

• Engage in any illegal or unauthorized activities
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Harass, threaten, or abuse other users or our staff
• Submit false or misleading information
• Violate any applicable laws or regulations
• Use the website for commercial purposes without authorization

9. Limitation of Liability

Scope of Services

Our services are provided for informational and therapeutic purposes only. We do not guarantee specific outcomes or results from treatment. Mental health and addiction recovery is a complex process that depends on many factors, including client participation and commitment.

10. Emergency Situations

11. Termination of Services

Voluntary Termination

You may choose to discontinue services at any time. We recommend discussing your decision with your therapist or counselor to ensure appropriate closure and referrals if needed.

Involuntary Termination

We reserve the right to terminate services under certain circumstances, including:

• Non-payment of fees after reasonable notice
• Failure to comply with treatment recommendations
• Threatening or abusive behavior toward staff or other clients
• Violation of these Terms of Service
• Clinical determination that our services are not appropriate for your needs

Transition of Care

In the event of service termination, we will provide appropriate referrals and transition planning to ensure continuity of care.

12. Intellectual Property

Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Hope Recovery Center or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Use of Our Content

You may not reproduce, distribute, modify, or create derivative works from our content without our written permission. You may print or download content for personal, non-commercial use only.

13. Dispute Resolution

Grievance Process

If you have concerns about our services or treatment, we encourage you to:

1. Speak directly with your therapist or counselor
2. Contact our clinical supervisor if the issue is not resolved
3. Submit a formal written complaint to our administration
4. Contact external regulatory bodies if necessary

Alternative Dispute Resolution

For disputes that cannot be resolved through our grievance process, we may utilize mediation or other alternative dispute resolution methods before pursuing legal action.

14. Governing Law

These Terms of Service are governed by the laws of the State of New York, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of New York.

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of any material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Providing direct notice for significant changes
• Requiring acknowledgment of new terms for continued service

16. Contact Information